Who is responsible
Perform Wellbeing is responsible for this website. Our address is Building 1, Drews Old Yard, New Milton, BH25 6HN, United Kingdom. Privacy enquiries can be sent to performwellbeing@gmail.com.
Information used when you order
Checkout is provided by PayPal. PayPal collects and processes the account, payment, billing and delivery information needed to complete your payment and provide the delivery address. We receive the order information needed to fulfil the purchase, manage returns, prevent fraud and meet legal and accounting obligations. We do not receive or store your full card details.
Analytics
Google Analytics is optional and remains disabled until you select “Accept analytics”. When accepted, it helps us understand page visits, traffic sources, basket additions, checkout starts and completed purchases. We do not deliberately send customer names, postal addresses, email addresses or payment details to Google Analytics. Advertising personalisation and Google Signals are disabled in our implementation.
Cookies and local storage
The website uses essential browser storage for your basket, delivery selection and analytics preference. If you accept analytics, Google Analytics may set identifiers such as _ga and _ga_* to distinguish visits and prepare aggregated reports. You can change your choice at any time using “Cookie settings” in the footer.
Why we use information
We use order information to perform our contract with you, comply with legal obligations and protect the shop from fraud or misuse. We use analytics only with your consent. Essential basket and delivery storage is used to provide the service you request.
Who receives information
Information may be processed by PayPal for checkout, Google for consented analytics, our website and checkout hosting providers, Royal Mail or another delivery provider, and professional or public authorities where legally necessary. Each provider may process information under its own privacy terms.
Retention and your rights
We keep order and correspondence records only as long as reasonably required for fulfilment, returns, accounting, tax, fraud prevention and legal claims. You may ask for access, correction, deletion or restriction of your personal information, or object where applicable. You may withdraw analytics consent at any time. Contact us using the email above. You may also complain to the UK Information Commissioner’s Office.