Delivery, Returns and Refunds

Dispatch and delivery

Orders are normally dispatched within 2–3 business days. Delivery is provided by Royal Mail. The time taken after dispatch depends on the Royal Mail service and destination.

UK postage is £1.55 for baskets under £5 and free for baskets of £5 or more. International postage is £8 per unit. International customers are responsible for checking local import rules and for any duties or taxes charged by their country.

Your 30-day return period

You may request a return within 30 days after delivery. To qualify, the item must be unused, unopened, in the condition received and in its original packaging. You will need your receipt or other proof of purchase.

Before posting anything, email performwellbeing@gmail.com with your order details. Returns should be sent to Perform Wellbeing, Building 1, Drews Old Yard, New Milton, BH25 6HN, United Kingdom.

Change-of-mind returns

You are responsible for return postage for a change-of-mind return. Any enhanced delivery charge is not refundable. Where the law requires it, the standard outbound delivery charge will be refunded when the whole order is cancelled within the statutory cancellation period.

Opened ingestible products cannot normally be accepted for a change-of-mind return. This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

Faulty, damaged or incorrect items

Contact us as soon as possible with your order details and a description of the problem. If the item is faulty, damaged, incorrect or not as described, we will arrange an appropriate replacement or refund and cover reasonable return costs where required.

Refunds

We will email you after receiving and inspecting the return. Approved refunds will be made to the original payment method. We aim to process them promptly and within the periods required by law. Banks and card providers may take additional time to display the refund.

If a refund is late, check your PayPal or bank account, then contact the payment provider. If it still has not appeared, email performwellbeing@gmail.com.

Exchanges and statutory rights